Shipping & Returns
Shipping Policy
We process all orders within 1–3 business days after payment confirmation.
Delivery times vary depending on your location and the selected shipping method. Once your order has been shipped, you will receive a tracking number via email so you can monitor its progress.
Please ensure your shipping address is correct before placing your order. DIXANSHOP is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.
If you have any questions about your shipment, our support team is always happy to help.
Return & Exchange Policy
Your satisfaction is our priority.
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order. We will review your request and provide the appropriate solution, which may include a replacement or refund.
To be eligible for a return, items must be unused, in their original condition, and in their original packaging.
Please note that products damaged due to misuse or normal wear are not eligible for returns or exchanges.
If you have any concerns, feel free to contact our customer support team, and we'll be happy to assist you.